Slovenia
Professional Consulting
Extensive services for perfect customer care
CWT Account Management - the proactive customer service
As the customer's personal consultant, the CWT Account Manager continually co-ordinates the
co-operation between Carlson Wagonlit Travel and the customer's travel management. After a
thorough analysis of the clients requirements, the Account Manager develops an optimized strategy
for the customer's travel spend, including all necessary measures for its implementation. For this
purpose, CWT uses a professional knowledge management tool (CWT Knowlex). In international project
groups and regular group meetings, Account Managers gather know-how and best practices on all
subjects of business travel and make the results available to colleagues through an Internet-based
communication tool.
CWT Mobility Group - the outsourced travel management
With the CWT Mobility Group, CWT provides possibilities for sustainable cost reduction to
its clients. If a customer has no travel management process, a CWT Travel Manager will develop on
and/or re-organize and optimize embryonic programs. The main actvities of the CWT Mobility Group
include cost and process optimization, development of negotiation strategies with suppliers,
analyses and evaluations, benchmarking, customer relationship management and settlement.
CWT Project Management Online Services - the experts for online strategies
CWT Project Management Online Services (PMOS) assists clients in the definition and
development of their online strategy all the way to implementation and adoption. The division acts
throughout Europe and consults companies in the process of implementing and realizing their online
strategies. CWT Project Management Online Services' portfolio also comprises - in addition to
technology and organizational consulting - training of employees in order to increase the adoption
rate of online booking tools.
Solutions Group - the specialized management consulting
This wholly owned subsidiary of CWT advises customers on all processes beyond typical
account management. This includes, for example, the development of concepts for optimization of air
and hotel sourcing, creation of hotel programs, benchmarking, or systems clearing, travel expense
statements and re-designing existing procedures.
