Slovenia
CWT Traveler & Transaction Services
Your people need to reach their destination ready to do business. CWT provides assistance every step of the way.
With more than 18,000 skillfully trained counselors, CWT offers best-in-class traveler services, booking assistance and optimized transaction processing.
CWT recognizes that clients have different travel management needs. By working closely with each client, CWT helps ensure that your specific requirements are met using the best service configuration. CWT also offers access to all relevant content and assists clients in driving online adoption and effectively managing complex offline bookings. Additional traveler services enable your travelers to be more productive during the reservation process and on their trips.
Powerful tools for travelers
CWT Portalis the central gateway to all CWT online travel services, providing
travelers with 24/7 access to booking services, profile data, security news and alerts, destination
intelligence, health information and traveler tools.
CWT Portrait is a Web-based profile management tool that allows travelers and
travel arrangers to create and update traveler profiles 24/7, 365 days a year to ensure accurate
bookings, precise and informative reporting, and personalized interactions.
Online booking tools can significantly reduce travel spend and increase policy
compliance. CWT offers seamless integration of leading, third-party online booking tools as well as
proprietary tools in specific markets.
Success story:
Service configuration change saves $1 million in 3 months
A leading, global biotechnology company with $80 million in travel spend wanted to
streamline operational delivery to reduce costs and enhance service quality. CWT worked with the
client to implement an outsourced CWT Full Service Center, resulting in savings of $1 million in
the first three months, improved data consolidation and increased customer satisfaction.